These Terms & Conditions (“Agreement”) govern the provision of digital marketing services by BRNDO (“Agency”) to its clients (“Client”). By accessing or using the services provided by BRNDO through www.brndo.in, you agree to be bound by these Terms.

1. Scope of Services

BRNDO agrees to provide digital marketing services as specified in individual Statements of Work (“SOW”). Services may include, but are not limited to:

• Performance Marketing & PPC Campaigns
• Social Media Marketing and Management
• Website Design and Development
• Content Creation and Management
• Email Marketing and Automation
• Influencer Marketing and Public Relations
• Analytics, Reporting & Market Research
• Brand Strategy and Consulting

Each SOW will specify detailed deliverables, timelines, milestones, performance metrics, and specific client obligations including content provision, brand assets, and feedback cycles.

2. Client Obligations

Clients agree to provide all necessary information, approvals, and cooperation in a timely manner to enable BRNDO to deliver the services effectively. Any delays in client responses or provision of content may affect delivery timelines.

3. Fees, Payments, and Taxes

3.1 Fees

Service fees will be charged as outlined in each SOW or contract. Unless stated otherwise, fees are exclusive of applicable taxes including GST.

3.2 Invoicing and Payment Terms

Invoices are issued monthly in arrears and payable within thirty (30) days from the invoice date. Payment methods include bank transfer, UPI, credit/debit cards, or as mutually agreed.

Late payments will incur interest at the rate of 1.5% per calendar month or the maximum rate allowed by law, whichever is lower. BRNDO reserves the right to suspend services until outstanding amounts are cleared.

3.3 Refunds

Refund eligibility is governed by the Refund Policy available on www.brndo.in or as detailed in individual contracts.

4. Intellectual Property Rights

4.1 Agency IP

All pre-existing intellectual property owned by BRNDO, including methodologies, software, templates, frameworks, and know-how, remain BRNDO’s exclusive property.

4.2 Client IP

Clients retain ownership of all materials and contents provided to BRNDO. By providing such materials, Clients grant BRNDO a limited license to use them for service delivery.

4.3 Deliverables

Custom assets created specifically for the client, such as website designs, social media graphics, and content, will become the client’s property upon full payment of services, unless otherwise agreed.

5. Confidentiality

Both parties agree to keep all proprietary and confidential information, whether written, electronic, or oral, strictly confidential and not disclose to any third party except with permission or as required by law.

Confidential Information excludes information already public or independently developed without breach of agreement.

6. Term and Termination

6.1 Term

This Agreement starts on the Effective Date and continues for an initial term of six (6) months. Thereafter, it renews monthly until terminated by either party.

6.2 Termination

Either party may terminate by giving thirty (30) days’ prior written notice. Immediate termination applies in case of material breach, insolvency, or unlawful conduct.

6.3 Responsibilities Upon Termination

Upon termination, all unpaid fees become due immediately. BRNDO will provide the Client all deliverables completed as of termination date. Confidential information will be returned or destroyed.

7. Warranties and Disclaimers

BRNDO warrants to perform services with reasonable care, competence, and skill in accordance with industry standards.

All services and deliverables are provided “as is” without other express or implied warranties. BRNDO does not guarantee:

• Specific rankings, traffic, or sales outcomes
• Compliance with any third-party platforms’ policies
• Error-free or uninterrupted service

   

8. Limitation of Liability

Neither party shall be liable for indirect, consequential, punitive, or incidental damages. BRNDO’s total liability arising from this Agreement shall not exceed the total amount paid by Client in the preceding twelve (12) months.

9. Indemnification

Client agrees to indemnify and hold harmless BRNDO and its officers, agents, and employees from any third-party claims arising from Client’s breach of these Terms or misuse of deliverables.

10. Force Majeure

Neither party will be liable for delays or failures caused by events beyond their reasonable control, including natural disasters, pandemics, government actions, or system outages.

11. Governing Law and Dispute Resolution

These Terms are governed by Indian laws. Disputes will first seek resolution via negotiation, then mediation, and if unresolved, arbitration under Arbitration and Conciliation Act, 1996, with venue in [City], India.

12. Amendment

These Terms may be amended only by a written document signed by authorized representatives of both parties.

13. Entire Agreement

This Agreement including all attachments and referenced documents constitute the entire understanding between the parties.

14. Contact Information

BRNDO
Email: info@brndo.in
Phone: +91 8789756083